FAQ
PRODUCTS
1. HOW DO WE LAUNCH OUR NEW DROPS?
We launch our new drops by announcing upcoming designs and collections on our official Instagram account, @nextera.co.in. We encourage you to follow us on Instagram to stay updated with the latest releases, which become available for purchase on our website as soon as they are announced.
2. WHAT IS A PRE-ORDER?
A pre-order allows you to reserve an item in advance that is available for purchase but will be shipped on the specified date mentioned in the product description. We kindly recommend reviewing the product details carefully before placing a pre-order.
DELIVERY
ORDERS BEFORE DISPATCHING
1. Where do you deliver?
We deliver all orders pan-India, ensuring customers across the country receive their purchases efficiently.
2. Where is my order shipped from?
All online orders are dispatched from our fulfillment center located in Mumbai.
3. What are the delivery charges?
All orders placed on @nextera.co.in are eligible for free shipping across India.
4. Which courier do you use?
Most shipments are fulfilled by “iThink Logistics” one of India’s fastest domestic courier services. For pin codes outside their network, our shipping aggresgator assigns the most reliable courier partner to ensure your order is delivered promptly.
5. CAN I CHANGE MY DELIVERY ADDRESS?
Delivery address changes can be accommodated as long as the order is still in ‘Unfulfilled’ status. Once the AWB (Air Waybill) has been generated, address modifications are no longer possible. To request a change, please email us immediately at [ordersupport@nextera.co.in]. with your order number and updated address details, and our team will be happy to assist you.
6. WHEN WILL MY ORDER BE DISPATCHED?
Orders are dispatched from Monday to Saturday, excluding national holidays. We typically ship within 2 working days of receiving your order, and deliveries are usually completed within 5–7 days. Please note that remote locations and unforeseen circumstances, such as weather conditions, may occasionally cause delays.
7. CAN I CANCEL MY ORDER?
ALL ORDERS ONCE CONFIRMED WITH AN ORDER NUMBER CANNOT BE CANCELLED. For prepaid orders, Gift card will be issued. To request a cancellation, please contact our customer service team [ordersupport@nextera.co.in] for assistance. While we always strive to accommodate such requests, cancellations cannot be guaranteed once processing has begun.
8. I HAVE ORDERED THE WRONG SIZE; CAN I CHANGE THIS?
If you have ordered the wrong size and your order has not yet been dispatched, we may be able to amend it provide the correct size is available. Please contact our customer service team promptly [ordersupport@nextera.co.in] and they will assist you with the change. Once an order has been dispatched, amendments are no longer possible; however, you are welcome to return or exchange any unwanted items after delivery.
9. I HAVEN'T RECEIVED A CONFIRMATION EMAIL
If you have not received a confirmation email for your order, please first verify the information provided during checkout. If all details are correct, kindly check your spam or junk folder. In case the email address was entered incorrectly, please contact our customer service team [ordersupport@nextera.co.in] who will be happy to assist you further.
ORDERS AFTER DISPATCHING
1. What should I do if my order arrives damaged, faulty, incorrect, or with missing items?
If your order arrives in a damaged, faulty, incorrect condition, or with missing items, please email us at ordersupport@nextera.co.in with:
Once verified, our team will initiate a replacement or correction and guide you through the process to ensure you receive the correct product promptly. Please note that items returned not in their original condition will be sent back at your own expense.
2. I HAVE RECEIVED THE WRONG ITEM IN MY DELIVERY.
If you receive an incorrect item or size in your order, please notify us at ordersupport@nextera.co.inwithin 24 hours of delivery. Once verified, our team will initiate a replacement or correction and guide you through the process to ensure you receive the correct product promptly. Please note that items returned not in their original condition will be sent back at your own expense.
3. I WON’T BE HOME TO ACCEPT MY ORDER.
We recommend having your order delivered to an address where someone will be available to receive it. If no one is present at the delivery address, our courier partners will attempt delivery two additional times before the order is returned to origin (RTO). To avoid an RTO, please inform us in advance at ordersupport@nextera.co.in so we can hold your shipment until you are available to receive it.
4. HOW CAN I TRACK MY ORDER?
Once your order has been dispatched, you will receive an email containing all shipment details, including the tracking number (AWB) and the courier company name, allowing you to track your order on the courier’s website. You can also track your order directly on our website by clicking the ‘Track Your Order’ option located at the bottom-right corner of the page.
5. Why has my order not been shipped after confirmation?
Occasionally, due to logistical issues beyond our control, there may be a delay in shipping your order. Rest assured, we are committed to fulfilling all confirmed orders as quickly as possible.
6. Why has my order not been delivered by the expected date?
Delivery delays can sometimes occur due to logistical challenges outside our control. If your order has not arrived by the expected date, please feel free to contact us, and we will resolve the issue promptly.
RETURN & EXCHANGE
1. Can I exchange an item?
We offer an exchange policy of 5 days from the date of receiving your product for online ordersyou can Exchange your order directly on our website by clicking the “Make a Return” Link option located at the bottom-right corner of the page with the help of your order number, Email/Contact Number. And have to upload:
Once verified, our team will initiate an exchange and guide you through the process to ensure you receive the correct product promptly. Please note that items returned not in their original condition will be sent back at your own expense. To maintain hygiene and quality standards, all exchanged items undergo a quality check by our team before approval.
We reserve the right to decline an exchange if:
2. How long does it take for the exchange to be processed?
Once we receive the returned item, you will receive a confirmation, and the exchange will be processed within 7–10 business days.
3. Can I return the product for a refund?
Due to our limited production quantities, all orders are final, and we do not offer standard cash refunds. Returns are accepted and refunded only via a gift card to the customer.
In rare cases, such as a failed transaction or an order ID not being generated, an automatic refund will be issued to the original payment method within 5–7 business days.
For any assistance, please contact us at ordersupport@nextera.co.in and our team will be happy to help.
GENERAL FAQS
MY TRANSACTION HAS FAILED. WHAT DO I DO?
If you have received an order confirmation email followed by a notification that your transaction has failed, please do not worry. This may be a temporary glitch with our payment aggregator. Once an order number is generated, your order will be processed and shipped according to our standard policy.
WHAT DO I DO “ON-SALE PURCHASES”?
Items purchased on sale will not be exchanged or refunded.
WHAT ARE THE CONTACT CHANNELS?
ORDER RELATED – [ ordersupport@nextera.co.in ]
CUSTOMER RELATIONS - +91 8591474040