Privacy Policy

Nextera respects your privacy and is committed to protecting it in accordance with this policy. This document explains the information we collect, how we use it, and how we safeguard your privacy when you visit our website or interact with our brand.

WHAT INFORMATION WE COLLECT

We do not store any UPI, debit, or credit card information. Customer details are shared with third parties only with explicit consent or when required by law.

When you visit our website, we automatically collect certain information, including your browser type, IP address, time zone, and cookie data.

We collect device information through cookies, log files, and tracking technologies such as web beacons and pixels.

When you place an order, we collect your billing information, shipping address, payment details, email address, and contact number.

HOW WE USE YOUR INFORMATION

To process and full fill orders, including payments and shipping.

To communicate with you about your orders and marketing promotions (if operated-in).

To prevent fraud and unauthorized transactions.

To improve customer experience by analysing website usage data.

We use Facebook, Instagram, and Google Analytics for advertising and site performance tracking.

DATA SECURITY & SHARING

We do not sell customer data. We share information only with trusted third-party services like Shopify and Google Analytics for order processing and website optimization.Customers can operate out of targeted advertising via Google Ads and Facebook Ad settings.

COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies to remember your preferences and enhance your browsing experience. You may choose to disable cookies in your browser settings; however, doing so may affect certain site functionalities.

YOUR RIGHTS

Customers may request data deletion by contacting our support team. You may also unsubscribe from marketing emails at any time.

CANCELLATIONS

Orders may be canceled only before they are DISPATCHED. Once an order has been DISPATCHED, cancellation requests will not be accepted. Gift card or exchange options are available for eligible cancellations.

DAMAGED OR LOST GOODS

Customers must report lost or damaged items immediately or within 24 hours of delivery.

If your order arrives in a damaged, faulty, incorrect condition, or with missing items, please email us at  [ ordersupport@nextera.co.in ]  with:

·        Your order number, Email/Contact Number.

·        Clear photos of the items, including the front, back, packaging, and any defects.

Once verified, our team will initiate a replacement or correction and guide you through the process to ensure you receive the correct product promptly. Please note that items returned not in their original condition will be sent back at your own expense.

CONTACT US

if you have any questions or concerns regarding this privacy policy, please reach out to us at

EMAIL: ordersupport@nextera.co.in

WHATSAPP/PHONE: [+918591474040]