Privacy Policy

Nextera respects your privacy and is committed to protecting it in compliance with this policy. This document describes the information we collect, how we use it, and how we protect your privacy when you visit our website or interact with our brand.

WHAT INFORMATION WE COLLECT

We do not store UPI, debit or credit card details and only share customer details with third parties with the customer’s consent or if required by law.

When you visit our website, we automatically collect information such as your browser type, IP address, time zone, and installed cookies.

We collect device information using cookies, log files, and tracking technologies like web beacons and pixels.

When you place an order, we collect billing details, shipping address, payment details, email, and contact number.

HOW WE USE YOUR INFORMATION

To process and full fill orders, including payments and shipping.

To communicate with you about your orders and marketing promotions (if operated-in).

To prevent fraud and unauthorized transactions.

To improve customer experience by analysing website usage data.

We use Facebook, Instagram, and Google Analytics for advertising and site performance tracking.

DATA SECURITY & SHARING

We do not sell customer data. We share information only with trusted third-party services like Shopify and Google Analytics for order processing and website optimization.Customers can operate out of targeted advertising via Google Ads and Facebook Ad settings.

COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies to remember your preferences and improve your browsing experience. you can choose to disable cookies in your browser settings, though this may affect certain site functionalities.

YOUR RIGHTS

Customers may request data deletion by contacting our support team. You can unsubscribe from marketing emails anytime.

CANCELLATIONS

Orders can be canceled only before they are shipped.

Once shipped, cancellation requests will not be accepted.

Store credit or exchange options are available for cancellations.

DAMAGED OR LOST GOODS

Customers must report lost or damaged items immediately or within 24 hours of delivery.

If your order arrives in a damaged, faulty, incorrect condition, or with missing items, please email us at  [ ordersupport@nextera.co.in ]  with:

·        Your order number, Email/Contact Number.

·        Clear photos of the items, including the front, back, packaging, and any defects.

Once verified, our team will initiate a replacement or correction and guide you through the process to ensure you receive the correct product promptly. Please note that items returned not in their original condition will be sent back at your own expense.

CONTACT US

if you have any questions or concerns regarding this privacy policy, please reach out to us at

EMAIL: ordersupport@nextera.co.in

WHATSAPP/PHONE: [+918591474040]